There is nothing worse than being stuck in a queue at a bank when you should be on your precious lunchtime.
What it Does
Nedbank have installed a large LCD screen behind their welcome desk. It displays the current number of customers in the queue and approximate wait time for:
As a bonus they also use the screen for displaying sports events to make sure that customers are entertained whilst they are waiting. Brilliant.
Why it works
- Its a very simple solution for a very annoying problem. Customers hate waiting.
- Queues manage themselves… Customers can glimpse at how long they will have to wait to decide if they visit now or later.
- Hopefully Branch managers have got access to this data and are using it to plan how best to deploy staff.
A wonderful and simple technology that is proving really useful according to staff in the branch.