Starbucks is just about ready to cement its place as king of the coffee shops when it rolls out mobile app ordering tomorrow ( 1st October) I will soon be able to order a Starbucks coffee and let them know when I am ready to collect it. Details after the read more below
Being digital doesn’t need to be complex. I saw a great example of digital simplicity on a recent visit to John Lewis’ flagship Oxford Street Store. Here is the full experience documented in this post. Is this great customer service or a missed opportunity to excite?
There is nothing worse than being stuck in a queue at a bank when you should be on your precious lunchtime.