On the weekend, I popped down to Westminster lodge for a swim, and I was chuffed to see that Everyone Active ( the Health Club management company) had put in digital Kiosks to collect feedback from visitors.
Works because:
- It was situated right before the exit turnstiles, so if someone was venting they could capture it.
- Its asks for feedback in a nice and friendly way
- Its nicely branded up so you are clear that its trustworthy.
Focusing on the feedback journey
One of the elements I liked was that when the system asks for feedback, it gives the user a variety of types ( as its likely each will generate its own follow on actiom/ in -action)
When asking for a comment, you are offered the following options:
- A Compliment
- A Suggestion
- A Complaint
- or an Enquiry/ Query
Great stuff from CRT Viewpoint who were the suppliers
Examples in Pictures
