Grant Kemp

Grant Kemp

Analytics Developer and Conversion Specialist for Web and App

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Collecting Customer Feedback via Digital Kiosk

On the weekend, I popped down to Westminster lodge for a swim, and I was chuffed to see that Everyone Active ( the Health Club management company) had put in digital Kiosks to collect  feedback from visitors.

feedback kiosk 1
Works because: 

  1. It was situated right before the exit turnstiles, so if someone was venting they could capture it.
  2. Its asks for feedback in a nice and friendly way
  3. Its nicely branded up so you are clear that its trustworthy.

Focusing on the feedback journey

One of the elements I liked was that when the system asks for feedback, it gives the user a variety of types ( as its likely each will generate its own follow on actiom/ in -action)

When asking for a comment, you are offered the following options:

  • A Compliment
  • A Suggestion
  • A Complaint
  • or an Enquiry/ Query

Great stuff from CRT Viewpoint who were the suppliers

Examples in Pictures

feedback kiosk closeup

 

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